KEY CAPABILITIES

CX INNOVATION
Customer Experience

Driving competitive advantage from the outside in & inside out

Ideation facilitation

Customer journey mapping

Customer Experience/ Engagement design

Omni-channel advisory solutions

Persona creation

Innovation/ideation sessions

Customer Experience audits

Communications audits

Marketing program audits

 

New Product/Service Ideation

Ideation session with global financial services brand produced over 160 new product/service innovation ideas. Leveraging Accelerate’s proprietary proven process, four key initiatives were identified for development, received funding and delivered within one year.