KEY CAPABILITIES
CX INNOVATION
Customer Experience
Driving competitive advantage from the outside in & inside out
Ideation facilitation
Customer journey mapping
Customer Experience/ Engagement design
Omni-channel advisory solutions
Persona creation
Innovation/ideation sessions
Customer Experience audits
Communications audits
Marketing program audits
New Product/Service Ideation
Ideation session with global financial services brand produced over 160 new product/service innovation ideas. Leveraging Accelerate’s proprietary proven process, four key initiatives were identified for development, received funding and delivered within one year.